Who we are
Our website address is: https://www.stratoshotel.gr
1. Purpose of this policy
1.1. The protection of your personal data is very important to STRATOS HOTEL. This policy aims at informing you on the information collection practices of STRATOS HOTEL, including the categories of data it may collect, retain and process, the purpose of their collection, the categories of persons to whom the data are communicated and your rights. STRATOS HOTEL makes every possible effort to protect your personal data, on the condition that the personal data you have provided are true and accurate.
1.2. Also, this Policy outlines ostensive those security measures taken by the company in order to protect data confidentiality and provides certain guarantees for which actions the company will not do.
2. Legal and regulatory framework
2.1. The management and protection of the personal data of visitors/users of the services of STRATOS HOTEL are governed by the terms hereof, the relevant provisions of the General Data Protection Regulation [EU General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679] (hereinafter referred to as the “Personal Data Protection Regulation”) on the protection of natural persons with regard to the processing of personal data, the decisions-recommendations of the Hellenic Data Protection Authority, and other relevant Greek laws and provisions.
2.2. We reserve the right to change the terms of personal data protection after informing visitors/users and within the existing or any future legal framework.
2.3. If you do not agree with the terms of personal data protection provided for in this section, you must refrain from using the services of STRATOS HOTEL. You are not obligated to provide the personal information requested, but if you choose to omit this action, we will not be able to offer our products or services or answer any of your questions in several cases.
3. Commitment of STRATOS HOTEL
3.1. We at STRATOS HOTEL consider the protection of the privacy and data of our customers to be of the utmost importance and are committed to providing all our customers with personalized services that meet their requirements in a manner that safeguards their privacy.
3.2. Your personal information (personal data) is used exclusively by STRATOS HOTEL and its employees in order to respond to your requests and better serve you, in accordance with this policy. The persons who handle personal information are trained for using appropriate procedures. The representatives and service providers of STRATOS HOTEL are required to keep your personal information private and not to use them for any purpose other than those serving the provision of specific services to us.
3.3. In case that any individual customer/user accepts this Policy, STRATOS HOTEL may transmit your data (such as your name or e-mail only) to its dedicated partners, sponsors and strategic partners in order to provide you better and more complete services before and during your stay in the hotel, and after provision services for promotional and communication purposes.
3.4. STRATOS HOTEL will share customers/user’s personal data on condition that they have accepted this Policy.
4. What type of data does STRATOS HOTEL collect?
4.1. Any information within the meaning of personal data under the Personal Data Protection Regulation, the collection of which is not based on the law or the conclusion or execution of a contract, is collected by STRATOS HOTEL only in the event that you choose to expressly consent.
4.2. We collect the following personal data
Full name, identity card/passport number, date of birth, telephone number
Postal address, e-mail address, telephone number
TRN, type, place, time of products or services provided
Contractual Relationship Data
Contractual documents, information and consent forms, electronic statements of intention
Transactional Behaviour Data
Information concerning interests, preferences and participation in events, contests, surveys.
4.3. We do not collect or acquire any type of access to special categories of (“sensitive”) personal data or data that concern criminal convictions and offences of our customers. Customers are obligated to abstain from providing such data that concern them or third data subjects. In case that customers provide such data to STRATOS HOTEL, these data will be deleted as soon as STRATOS HOTEL is made aware of them. We at STRATOS HOTEL bear no liability whatsoever towards customers or third parties for any provision and/or processing of sensitive data due to acts or omissions on the part of customers in breach of the above obligation.
4.4. Visits to the website of STRATOS HOTEL (www.stratoshotel.gr) does not absolutely require the provision of any type of personal data on your part. However, in several cases, it is necessary for you to provide specific personal data indicated in the corresponding data entry fields on the website of STRATOS HOTEL.
4.5. We at STRATOS HOTEL may collect and store the following personal information about you from the following exhaustive list of sources::
4.5.1. Contact data when you contact us to submit questions or requests or to ask information concerning the services provided by STRATOS HOTEL
4.5.2. identification data, communication data, transactional data, contractual relationship data and transactional behavior data when you book a room, irrespective of the means used to complete the booking (electronically, via telephone, via the reception desk, etc.)
4.5.3. identification data, communication data, transactional data, contractual relationship data and transactional behavior data when you conclude an agreement with us for the provision of any services by STRATOS HOTEL
4.5.4. identification data, communication data, transactional data, contractual relationship data and transactional behavior data when you electronically purchase products or services provided by STRATOS HOTEL
4.5.5. from publicly available sources.
5. For which purposes does STRATOS HOTEL collect personal data?
5.1. STRATOS HOTEL collects personal or non-personal data from you for the following purposes:
5.1.1. Transactions: STRATOS HOTEL may use your personal data to process any transactions concluded with you, such as credit card payments for tickets, season tickets, etc.
5.1.2. Advertising/Marketing: STRATOS HOTEL may use the personal or non-personal data of visitors/users for information purposes and promotional actions concerning contests, gifts, discounts on products and services of STRATOS HOTEL and associated companies and sponsors.
5.1.3. Improvements and adjustments to the website: STRATOS HOTEL will use this information solely for the reasons for which they were collected and in order to provide you with information. It will also use this information in order to adapt the content of the website to your needs and to improve its compositions, changes and dynamism.
5.1.4. Legal use: STRATOS HOTEL may collect, store, share and, generally speaking, process your personal data when this is required by the Personal Data Protection Regulation and/or the law or when necessary in order to protect our interests and your interests.
6. Use of information
6.1. The information you provide to STRATOS HOTEL or which STRATOS HOTEL holds may be used by us:
6.1.1. to ascertain your identity when you ask questions,
6.1.2. to help us manage affairs and communicate with you in order to improve the management of the services and products that were, are being or will be provided by the company,
6.1.3. to carry out marketing analysis and create customer profiles and statistical information,
6.1.4. to help us prevent and identify fraud or loss, and
6.1.5. to contact you using any means (including post, e-mail, telephone, etc.) in regard to other services and products offered by STRATOS HOTEL and select, authorized associates.
7. Data storage
7.1. We at STRATOS HOTEL store your personal data solely for the time required to provide a service you requested or approved, without prejudice to any legal provisions to the contrary, as is the case with issues governed by commercial and/or taxation legislation, the various applicable provisions, etc. In any event, the personal data you provide us and which are recorded in written agreements, contracts and electronic correspondence concerning the execution of a contract or the realization of a commercial transaction are stored for a period of 20 years in a physical and electronic archive kept at the legal department, the sales/contracts department and the accounting department of STRATOS HOTEL or any other third party that directly or indirectly provides the above services or assists the departments in question in the discharge of their duties or provides management services to us.
8. Cookies and Webbeacons
9. Submission of CVs
9.STRATOS HOTEL collects CV data and accompanying documents directly and solely from interested individuals in cooperation, as these are necessary in order to assess their suitability for the cooperation in question. It should be noted that through this (voluntary) submission/dispatch of personal data and information contained in the above CV and the accompanying documents, interested parties consent to the collection, storage, use, processing and transmission of these data for the purposes referred to herein. STRATOS HOTEL takes all the necessary technical and other measures for the secure processing of the personal data of interested parties who submit CVs.
10. Disclosure of information
10.1. By accepting this Policy from any customer / user, ” STRATOS HOTEL ” may transmit your data (such as your name or e-mail) to its sponsors and strategic partners to provide you with better and more complete service before and during your stay at the hotel as well as for promotional purposes and communication purposes with you.
10.2. We shall in no case sell or rent your personal data to third parties. These data are used exclusively by STRATOS HOTEL in order to continuously improve our customer service.
10.3. STRATOS HOTEL may disclose information solely if legitimately requested for legal or regulatory purposes, in the context of judicial proceedings and/or potential legal proceedings.
11. Internet Access
11.1. If you contact STRATOS HOTEL through the Internet, then we may occasionally use e-mail to contact you regarding our services and products.
11.2. You must be aware that communication through the Internet, such as e-mail messages etc., is not secure unless it has been encrypted.
11.3. STRATOS HOTEL bears no liability whatsoever for any unauthorised access or loss of your personal information beyond the control of STRATOS HOTEL.
11.6. Access to your Account: If you log in to our Services via a personal account, you will remain connected until you Log off from your account. If you are using a public computer or sharing your device with another user, we recommend that you log off and delete cookies from the device each time you use the Platform so as to protect your account and your Personal Information. Otherwise, all other users of the device will be able to see and gain access to your account.
11.7. Contact through the platform website: Should users contact us through the contact form or any other manner, they provide personal data voluntarily and exclusively of their own free will. We will process the personal data in question solely to the extent that it is necessary for the specific purpose.
11.8. Social Networking Sites: Our Website may offer the possibility to share items on Social Networks and other related tools that allow you to share your actions on the Website to other applications, websites or mass media, and vice versa. The use of such features allows the exchange of information with your friends or the public in general, depending on the settings you have set on your personal profile. Please consult the privacy policies of these social networking services for further information on how they handle your data.
11.9. Special Categories of Data: We ask that you do not send us sensitive personal data via e-mail or disclose such data through the contact platform. The processing of personal data of this category does not serve the processing purpose set forth above in any event.
12. What are your rights?
12.1. Under the Personal Data Protection Regulation [EU General Data Protection Regulation (GDPR) 2016/679], as in force, you have the following rights:
a) the right to access;
b) the right to rectification;
c) the right to erasure, under certain conditions, such as when processing is no longer necessary for the purpose for which the data were initially collected and there is no imperative reason to continue processing (or storing) your information;
d) the right to restriction of processing;
e) the right to data transmission;
f) the right to object and the right not to be subject to a decision based solely on automated processing, including profiling;
g) the right to lodge a complaint with a supervisory authority.
12.2. In other words, you have the right to receive, upon request, free information on the personal data we have stored that concern you, to object, upon request, to the processing of data that concern you, valid thenceforth, and to withdraw your consent, and, in accordance with the applicable provisions, the right to rectification, restriction of processing, data transmission, erasure of the data in question and the right to lodge a complaint with a supervisory authority.
12.3. In such cases, please contact the competent Personal Data Protection department of the Company listed below in article 19 of this Policy, via original letter or fax or e-mail.
13. Applicable Law and other terms
13.1. The above terms and conditions of use of STRATOS HOTEL and any amendment, modification or alteration thereof are governed and supplemented by Greek law, EU law and the relevant international treaties. Should any of the above provisions become incompatible with the law, it shall automatically cease to apply and shall be removed, without affecting the validity of the remaining terms.
13.2. This text constitutes the entire agreement between STRATOS HOTEL and visitors/users of the website and its services, and is only binding on them.
13.3. No amendment to these terms shall be taken into consideration and shall constitute a part hereof unless worded in writing and incorporated herein.
STRATOS HOTEL may amend, adjust and update this policy periodically, publishing a new version on its website. You must check this page regularly to ensure that you are satisfied with any changes to this policy. STRATOS HOTEL will notify you of changes to this policy via e-mail or the private messaging system used on our website.
Our website may contain links to other websites. This personal data protection statement does not apply in regard to the access of users to other websites.